Policies and Information
At Meridian Black, we are committed to providing professional, reliable, and safe private transportation throughout the Dallas–Fort Worth metropolitan area.
Zero-Tolerance Policy
Meridian Black maintains a strict zero-tolerance policy regarding the use of intoxicating substances by chauffeurs while providing transportation services.
The use of alcohol, illegal drugs, or any substance that impairs a chauffeur's ability to operate a vehicle safely is strictly prohibited.
Clients who suspect that a chauffeur is under the influence are encouraged to report their concerns immediately.
To report a safety concern, contact Meridian Black at 214-609-0986 or basheer@meridianblack.co.
All reports will be reviewed promptly, and appropriate action will be taken.
Wheelchair-Accessible Transportation
Wheelchair-accessible vehicles are available upon request.
Clients requiring wheelchair-accessible transportation are encouraged to contact Meridian Black in advance to discuss their transportation needs and make appropriate arrangements.
Complaints & City of Dallas Reporting
Meridian Black is committed to addressing customer concerns professionally and promptly.
For questions or complaints regarding our services, please contact us directly using the information above.
Customers may also submit transportation-related complaints to the City of Dallas through Dallas 311.
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Dial 3-1-1 within Dallas.
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Explain that your complaint concerns a transportation-for-hire service.
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Provide the company name, date and time of service, vehicle information, and a description of the concern.
For additional information, visit the City of Dallas 311 service website.
Meridian Black is committed to complying with applicable City of Dallas transportation-for-hire regulations.